LEGAL REFERENCE

How We Protect Your Account and Information

Your privacy is central to how 388 game operates. We collect and handle your personal data — account credentials, deposit history via JazzCash, Easypaisa, SadaPay and Raast, withdrawal...

Account security protocolsPayment data encryptionYour privacy rights explained
388 game How We Protect Your Account and Information

Our Privacy Framework and Data Handling

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Get Help With Your Privacy Concerns

Questions about how your data is handled, or requests to access, correct, or delete your personal information, reach our privacy team through...

Privacy Email Contact [email protected] with your account number, the data...
Support Chat Open the live-chat widget in your account dashboard...
Account Settings Navigate to Settings > Privacy & Data in...
DATA SECURITY

Trust Foundations Behind Our Privacy Approach

Our privacy framework rests on three pillars: transparent disclosure of what we collect and why, technical security measures that prevent unauthorised access, and consistent compliance with Pakistan's data protection guidelines. Every section...

Transparent Collection

Every data point we request during signup or in your account dashboard includes a label explaining its purpose — verification, payout processing, fraud detection, or legal compliance. You always know why we're asking.

Encrypted Storage

Account credentials, payment details from JazzCash, Easypaisa, SadaPay and Raast, and identity documents are encrypted at rest using AES-256 standards. Servers are isolated behind firewalls and monitored 24/7.

Access Logging

Every internal access to your personal data is logged with timestamps and user ID. Our compliance team reviews these logs monthly to detect and prevent unauthorised viewing of sensitive account information.

Third-Party Limits

We only share data with payment processors, identity-verification vendors, and legal authorities where required by law. Vendors sign data-protection agreements and undergo security assessments before integration.

Annual Audits

External security audits verify our encryption, access controls, and incident-response procedures each year. Results are retained internally; failures trigger immediate remediation and re-testing.

Policy Transparency

We publish this privacy policy in English and Urdu so you understand our practices in your preferred language. Major updates are announced in your account dashboard 30 days before taking effect.

How Our Privacy Policy Compares Across Our Properties

388 game operates a single unified privacy framework across all brands and properties, so your data handling is consistent whether you access us on desktop, mobile web, or...

Desktop & Mobile Web
Same data collection, encryption, and retention rules. Your session cookies are cleared after 30 inactive minutes. Payment processing through JazzCash, Easypaisa, SadaPay and Raast uses identical security protocols across all devices.
Native Mobile App
Data stored in the app follows the same privacy rules as the web. Biometric login (fingerprint or face ID) does not change your data retention or third-party sharing. Offline data caches are encrypted and cleared on logout.
Live-Table Streams
Your viewing activity, chat messages, and bet placements on live tables are logged like all gameplay. Streams are encrypted end-to-end. Your camera and microphone are never accessed; only your chat text and account actions are recorded.
Payment Processing
Deposits via JazzCash, Easypaisa, SadaPay and Raast follow identical verification and storage rules. Transaction IDs, amounts, timestamps, and status are retained for 7 years per financial compliance standards.
Account Closures
Closing your account triggers anonymisation of personal identifiers within 30 days, but transaction records are retained for the full 7-year window. Historical data cannot be deleted mid-cycle.
API & Third-Party Integrations
If you connect 388 game to external tools via API, that third party's privacy policy governs data they collect. 388 game only shares the data you explicitly authorise through your account settings.
Policy Updates
Any changes to this privacy policy are announced 30 days in advance via email and dashboard notification. Continued use of your account after the effective date constitutes acceptance of the updated policy.
CORE PROTECTIONS

Key Privacy Safeguards That Define Our Operation

Your account sits behind multiple privacy layers that work together every time you log in, deposit, or withdraw. These aren't optional features — they're built into how 388...

Two-Factor Authentication Enable 2FA via SMS or authenticator app in your account...
Session Encryption Every communication between your device and our servers uses TLS...
Identity Verification First-time withdrawals require ID verification — passport, CNIC, or driving...
Payment Data Isolation Bank account or JazzCash, Easypaisa, SadaPay and Raast details are...
Fraud Detection Monitoring Automated systems flag unusual activity — rapid deposits, withdrawals to...
Audit Trail Retention Every login, deposit, bet, and withdrawal generates a timestamped log...

Frequently Asked Questions About Your Data on 388 game

Your personal identifiers — name, email, phone number — are anonymised within 30 days of closure. Transaction records, including deposits via JazzCash, Easypaisa, SadaPay and Raast and withdrawal history, are retained for 7 years for regulatory compliance. You cannot re-open a closed account using the same email; a new account requires a fresh registration.

No. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Data sharing is limited to payment processors, identity-verification vendors, and legal authorities where required by law. Any third-party vendor signs a data-protection agreement before access is granted.

Payment information — bank account numbers, JazzCash, Easypaisa, SadaPay and Raast account links — is retained only as long as your account is active and for 90 days after closure or last transaction. After that window, data is securely deleted. You can remove stored payment methods from your dashboard at any time.

Live-table chat messages are visible to other players at your table and stored in your account history. Messages are not shared externally and cannot be accessed by third parties. Vulgar, abusive, or promotional messages are moderated and may trigger a chat suspension.

Yes. Navigate to Settings > Privacy & Data in your account dashboard and select 'Download My Data.' You'll receive a zip file containing your profile, transaction history, login logs, and gameplay records within 7 business days. The file is encrypted and sent to your registered email.

Contact support immediately via the live-chat widget or email [email protected] with details. We'll freeze your account, review login and transaction logs, and help you regain control. If fraudulent activity is confirmed, we'll issue a refund for unauthorised transactions within 14 business days.

Yes, we use cookies for login persistence, gameplay preferences, and fraud detection. Essential cookies cannot be disabled, or your account won't function. Preference and analytics cookies can be disabled in your browser settings, though this may affect your experience. We do not use cookies for third-party marketing tracking.